Refund Policy.

Refund Policy

Index Infotech provides custom and service-based technology work. Because development, configuration, strategy coding, integrations, deployment, and support may involve time and resources allocated specifically to a customer, refund eligibility depends on the stage and scope of the applicable engagement.

Before Work Starts

If a customer requests cancellation before development or project-specific work has begun, the request may be reviewed for a refund after deducting any non-recoverable payment-processing, third-party, administrative, or setup costs already incurred.

After Work Has Started

Once custom development, strategy coding, integration, configuration, deployment, design, or other project work has started, payments covering work already performed or committed resources are generally not refundable.

Third-Party Charges

Fees paid or committed to third parties—such as hosting, cloud infrastructure, APIs, domains, software licenses, gateways, data services, or external platforms—are subject to the third party's own refund terms and may be non-refundable.

Maintenance and Support

Maintenance or support charges already covering an active service period are generally not refundable for time or services already provided. Any cancellation of future service should be requested in writing.

How to Request a Review

Send your request with the customer name, invoice or payment reference, service purchased, reason for the request, and relevant supporting information to info@indexinfotech.in.

Compliance Contact

If your request concerns a compliance matter, contact complianceportal@indexinfotech.in or +91 92668 01122.

Project-Specific Terms

If a signed agreement, quotation, invoice, or statement of work contains specific cancellation or refund terms, those project-specific terms take precedence over this general website policy.